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SHIPPING & RETURNS

Shipping Policy

Items are shipped within 3 days of ordering.  Shipping to New Zealand and Australia only.

For shipping outside of New Zealand and Australia, please get in touch with us!

Return & Exchange Policy

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

 

Please note the following exceptions to our return and refund policy:

  • Discounted items are final and cannot be returned or exchanged.

  • Returned items must have tags still on and be returned in original product packaging.

  • Returned items must have no visible signs of wear or use.

  • Returned items are to be sent back to Tizzy at the purchasers expense (unless arranged with Tizzy and only due to damage or faulty items

 

To initiate a return, please complete the following steps:

  1. Reply to your order confirmation email to request which products you would like to return

  2. Send all items back to us in a postal safe manner and at your own expense (unless arranged prior with Tizzy)

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